SentScope Support

Contact

For help, bug reports, or feedback, use the support link below. Include the SentScope version, iOS version, and the steps that led to the problem. Do not attach client documents or other private business information unless it is strictly necessary and you intentionally choose to share it.

Subscription and Restore Purchases

SentScope offers monthly and annual auto-renewing subscriptions through Apple. The first job can be created without a subscription; creating additional jobs requires an active entitlement.

• Use Restore purchases in Data & support when an eligible subscription is not recognized.
• Confirm that the device is online and signed in to the Apple ID used for the purchase.
• Manage or cancel the subscription in iPhone Settings under Apple Account → Subscriptions.
• Deleting the app or its local data does not cancel a subscription.
• Purchase charges, refunds, trial eligibility, and billing history are managed by Apple.

If Restore Purchases reports that no active subscription was found, confirm the Apple ID and subscription status shown by Apple, then relaunch SentScope while online.

Exporting records

Export all data creates a JSON archive, a generic CSV, quote PDFs, and invoice PDFs, then opens Apple’s share sheet. Save the export to a location you control. Individual quote and invoice PDFs can also be shared from their document screens.

SentScope cannot see, recover, or delete a copy after you save or send it through Files, email, messaging, cloud storage, or another app.

Deleting records

Delete this job removes that job’s draft, sent versions, recorded acceptance, and invoice from the device. The consumed free-job allowance is not reset.

Delete all local data removes the business profile, all clients and jobs, quote and invoice records, SentScope-generated files still inside the app’s export folder, and the local event ledger and install identifier. It does not cancel a subscription, remove Apple or RevenueCat transaction records, or delete copies saved outside SentScope.

Recovery and reinstalling

SentScope is local-first and has no product account or proprietary cloud sync. The app maintains a validated local recovery copy for interrupted or corrupt saves, but this copy stays within the app container. Recovery after uninstall or device loss depends on an available Apple device backup or an archive you exported before the loss.

If SentScope reports that it restored a validated local copy, review the most recent changes and export the archive. If it shows a blocking storage-recovery error, avoid deleting or reinstalling the app before contacting support because reinstalling can remove the remaining local container.

Current product boundaries

• iOS only and English-only in version 1.0.
• No SentScope account, web dashboard, or simultaneous multi-device editing.
• No proprietary cloud backup or recovery service.
• No client payment collection or automated reminders.
• Acceptance is recorded manually after an external response; it is not an electronic signature or verified identity.
• Quotes and invoices are operator-prepared records, not legal, tax, or accounting advice.

Privacy and Terms

Read the SentScope Privacy Policy and SentScope Terms of Use for the complete product, subscription, and data-handling boundaries.