Papeo Support

Contact

For help, bug reports or feedback, include the Papeo version, iOS version and the steps that led to the problem. Do not attach food photos, health information, account credentials or other private content unless it is strictly necessary and you intentionally choose to share it. Papeo has no phone support.

Sign-in and account identity

• Use the same Apple identity that was used to create the Papeo account.
• Confirm the active account in Settings before entering data or purchasing Premium.
• If the account was deleted on another device, Papeo clears accessible cached data and returns to sign-in when it detects the deletion.

Photo recognition

Camera and Gallery require separate AI consent. If recognition is unavailable, confirm that the device is online, retry with a clear photo and review Camera permission in iPhone Settings. Manual entry remains available. Every recognition result is only a draft: correct the food names, grams and nutrition before saving.

Premium and Restore Purchases

• Use Restore purchases when an eligible subscription is not recognized.
• Confirm the device uses the Apple ID that made the purchase and the same Papeo account originally linked to it.
• Manage or cancel the subscription in iPhone Settings under Apple Account → Subscriptions.
• Deleting the app or Papeo account does not cancel an Apple subscription.
• Apple controls charges, refunds, billing history and trial eligibility.

If a purchase belongs to a different Papeo account, do not keep retrying purchase. Sign in to the original account or contact support with the exact on-screen error code. Do not send an Apple password or full purchase receipt by email.

Deleting the account

Open Settings → Account & privacy → Delete account. Papeo asks you to authenticate again, shows that deletion is permanent and offers a link to Apple subscription management. After deletion starts, keep the app open and online until it confirms completion. If the connection fails, reopen Papeo and use Retry; the same deletion request resumes safely.

Deletion removes Papeo account data, the Firebase sign-in record and the RevenueCat customer profile. It does not cancel an Apple subscription or remove Apple transaction history.

Privacy and Terms

Read the Papeo Privacy Policy and Papeo Terms of Use for complete data, AI, subscription and deletion boundaries.